Delivery Information
By Email
Email vouchers are dispatched immediately after purchase free of charge. An automatic email with a gift voucher link will be sent as soon as the transaction is completed. This can be sent to either the purchaser or the recipient.
By Post
Gift vouchers ordered before 12 noon will be issued and dispatched on the same (working) day. Gift vouchers ordered after 12 noon, will be issued and dispatched on the following (working) day.
Working days are Monday to Friday of any week excluding any public or bank holidays. If a gift voucher is ordered after 12 noon on a Friday, it will be issued and dispatched on the following Monday.
First Class Post does not guarantee next day delivery. Please allow seven (7) days for UK delivery during peak postal time.
Collect from Hotel - If you have opted to collect your Gift Voucher order directly from the hotel please contact the hotel in advance to arrange a collection time by calling 01276 486 156 or by emailing enquiries@pennyhillpark.co.uk.
Packaging
Exclusive Hotels provide a beautiful presentation wallet for your gift vouchers making them an even more special gift.
Postage
- Collect from hotel. Please call to confirm. - Free of charge
- Email - Free of charge
- UK First Class - £5.28
- Airmail - £13.20
- UK Special Delivery - £11.85
- International Signed-For - £18.09
How long will my delivery take?
Sent immediately after purchase.
Postal
Postal orders are dispatched via Royal Mail from the UK.
UK Delivery Methods (recommended by Royal Mail):
- UK first class post: up to 5 working days, but up to 7 working days during peak seasons. (Please note, UK First Class post does not guarantee delivery within above timescales, and cannot be traced if it goes missing.)
- UK special delivery: Special delivery guarantees receipt of the vouchers by 1pm on the next working day (not weekends). Please make sure that you (or the recipient) are available to sign for the delivery, otherwise it will be returned to the sorting office for collection. Please note that if you place an order on a Friday before 12 noon, Royal Mail will not guarantee delivery on Saturday, but will guarantee delivery by Monday.
Delivery Methods Outside of UK (recommended by Royal Mail):
Airmail standard Royal Mail delivery:
- This should be selected for any overseas gift voucher orders. Standard airmail post does not guarantee delivery within below timescales, and cannot be traced if it goes missing. The Royal Mail advise the below delivery times:
– Europe delivery aim: 3-5 working days
– Worldwide delivery aim: 6-7 working days
– Up to 10 working days during peak seasons
International Signed For Standard Royal Mail Recorded Overseas Delivery:
- As with UK special delivery, the delivery is recorded and a signature is required upon delivery. The Royal Mail advise the below delivery times:
– Europe delivery aim: 3-5 working days
– Worldwide delivery aim: 6-7 working days
– Up to 10 working days during peak seasons
Please note that delivery is by Royal Mail therefore neither SK Chase nor the venue you have purchased from can be held responsible for delays caused by the postal system. We accept no liability for any delay which may occur in the delivery times which are due to circumstances outside their control. You may cancel an order in such circumstances.